At CLICK CARTEL SDN. BHD , we prioritize delivering your favorite snacks promptly and securely. Below is our detailed shipping policy:
1. Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Costs
- We offer standard and expedited shipping options to meet your needs.
- Shipping costs are calculated at checkout based on the delivery address and order weight.
- Free shipping is available for orders above MYR50.
3. Delivery Times
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Delivery times may vary depending on the location and carrier service.
4. Tracking Your Order
- Once your order is shipped, a confirmation email with a tracking number will be sent.
- Use the tracking link to monitor your package’s progress.
5. Shipping Restrictions
- We currently ship to Malaysia Only.
- Unfortunately, we cannot deliver to PO boxes or APO/FPO addresses.
6. Damaged or Lost Packages
- If your order arrives damaged or is lost during transit, please contact us immediately at click-cartel@outlook.com or call +6011-7221 2399.
- Provide details and photos of the damaged package for verification.
7. Contact Information
For questions about shipping or your order, contact our team:
- Email: click-cartel@outlook.com
- Phone: +6011-7221 2399